Sat.Sep 11, 2021

Is Your Marketing Inadvertently Damaging Your Customer Focus?

Beyond Philosophy

You probably didn’t mean to do it. You were just trying to market the latest brand effort to your new and existing customer base. You were doing your job; getting the message out. Unfortunately, your marketing inadvertently damaged your customer focus.

EHS Software: Why Off the Shelf Solutions Can Be Better

CSM Magazine

When it comes to managing environmental, health, and safety (EHS) risks at a facility or company, you have two options: build your own EHS software system from scratch or buy an off-the-shelf solution.


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Resilience And Risk Management in Customer Service

CSM Magazine

The recent events involving the global pandemic took risk management and resilience to a whole new plateau for the business world. The unforeseen circumstance that changed the financial landscape took many by surprise and only those who managed to capitalize on change survived and grew.

How to Manage Customer Service Requests in a Manufacturing Setting

CSM Magazine

Customer service has changed significantly over the years, but the importance it plays in an organization hasn’t shifted at all. 82% of customers will take their business elsewhere if they’re unhappy with the service you provide, and that includes long wait times.

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

Top 5 Ways to Boost Customer Experience on Your eCommerce Website

CSM Magazine

In the aftermath of the Covid-19 outbreak with shifts in customer buying behavior from traditional shopping to online shopping or buying online and pickup in-store, the demand for an effective eCommerce platform became quite huge.

Why PDFs Are Still Relevant (and How to Use Them Well)

CSM Magazine

PDFs are an excellent way to share large volumes of information with a group of people. They allow you to easily distribute documents, collect signatures, and make revisions without printing copies for each participant.