ChurnZero

MARCH 25, 2022

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts — waits for no one. The show must go on. Figuring out how to shift around a CSM’s book of business is a delicate balancing act, and one of the most challenging Customer Success processes to get right.

CRM 98

CRM Accountability Construction Feedback 98

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. But what are customer advisory boards? How do they work?

Feedback 118

Feedback Surveys B2B B2C 118

Totango

MARCH 25, 2022

Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but each person has a different way of doing it. You may prefer using sticky notes, while another team member likes slide decks and yet another prefers digital mapping tools. After you finally decide on which medium to use and manually map out your journey, then you each use a different tool to run campaigns and tasks. .

Customer Experience 96

Customer Experience Journey mapping Finance Best practices 96

Nicereply

MARCH 25, 2022

“Evil wins when good people do nothing.”. The cloudy mood of the current situation touched almost everyone. The Nicereply team is no exception. We feel a responsibility to express empathy with our Ukrainian neighbors and the need to contribute with our help. We have selected companies that deserve your attention, help, and financial contributions. We are glad that through these non-profit organizations we can help those who need it most.

Accountability 97

Accountability Personalization 97

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ChurnZero

MARCH 25, 2022

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts — waits for no one. The show must go on. Figuring out how to shift around a CSM’s book of business is a delicate balancing act, and one of the most challenging Customer Success processes to get right.

CRM 52

CRM Accountability Construction Management 52

CSM Magazine

MARCH 25, 2022

Growing an Instagram audience in 2022 can become more challenging as more bloggers and businesses emerge. Therefore, you need to be overly active with interacting with your IG customers to encourage them to visit your account more often. If you just registered an Instagram profile, you can get your first followers slowly. To achieve this faster, you need to use methods such as mass follow and mass liking target users.

Accountability 52

Accountability Advertising Engineering 52

3CLogic

MARCH 25, 2022

When a customer dials up a contact center for support, it’s easy for them to assume the agent on the other end is doing little more than placing them on hold or routing them to someone else. The reality, of course, is far different. Contact center agents have incredibly challenging jobs that involve in-depth knowledge of their company’s products and services, solving problems on the fly, and navigating conversations with empathy.

Interactive Voice Response 52

Interactive Voice Response Technology Average Handle Time Contact Center 52

CustomerSuccessBox

MARCH 25, 2022

Haven’t you heard of acquiring customers is costlier than retaining customers yet? Then while considering customer acquisition cost (CAC) why miss out on customer retention cost (CRC)? They both are of equal significance and when the matter is to retain your loyal customers to have repeat business with you, this metric needs a bit of attention as well.

Customer retention 52

Customer retention Metrics Sales Customer centricity 52

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success. Build, manage, and lead the Customer Success team for Pacvue Commerce.

Upselling 19

Upselling Finance Engineering Education 19

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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ShepHyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Your brand’s name will eventually suffer if you don’t have a strong core team handling customer inquiries, keeping them pleased.

Customer Experience 186

Customer Experience Employee engagement Customer centricity Chatbots 186

SmartKarrot

MARCH 25, 2022

While we have been hearing a lot about product-led in recent times, it would be untrue to say that the concept is entirely true. SaaS products like Dropbox and Slack have used the product-led approach, and they have set an example of how to lead the market using the product as the driver of growth. It has been iterated time and again that PLG (product-led growth) may not be for everyone.

SaaS 10

SaaS Self service Sales Analytics 10