Mon.Jun 14, 2021

How to Create Customers for Life: Best Practices

SmartKarrot

Businesses hold no value when you wrap up with a one-time deal. You want to make customers for life. Strive to develop a relationship with a customer that is more than just a couple of transactions. Hold on to the loyal ones to face and surpass the greater competitive markets.

The Sustainable Work-From-Home Contact Center: Unify Human and Digital Communication and Collaboration Tools

Contact Center Pipeline

The following Q&A is part of a series on creating a sustainable work-from-home contact center. Each post examines a vital technology that supports contact centers in the transition to a permanent remote-work model.

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Live Chat Support 101: How to Provide It Like a Pro

HelpCrunch

Customer support has gained a somewhat controversial reputation over the years. While being the single most important way to resolve any issue with virtually any service or company, no one’s ever eager to call a [ … ].

7 Sales Coaching Techniques To Elevate Trust And Sales Performance

Integrity Solutions

Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching.

Sales 91

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Configure different welcome messages in Kompose using URL patterns

kommunicate

The welcome message is the initial message presented to the user, and it establishes a brief line of communication by assisting the user in connecting with the business and encouraging their participation.A

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How to Sell Books on Amazon and Give Amazing Customer Service

CSM Magazine

Amazon is the biggest international e-commerce platform that offers consumer electronics, digital content, computing services and more. The retail giant is also known for its quick delivery times and amazing customer service. It’s clear that Amazon is a company that takes its customers seriously.

Podcast: Creating a Customer Success Community with Kristi Faltorusso

inSided

In Episode 12 of The inSide Scoop on Customer Success , we tackle a very important topic: How to start a simple Customer Success Community.

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How Artificial Intelligence is Transforming Remote Contact Centers

LiveVox

COVID-19 sparked a rapid increase in call center volume across industries, with some sectors like travel and hospitality seeing exponential growth overnight.

Are You Measuring Team Performance Effectively? 10 Tips to Create Top Performers

aircall

How well your teams perform reflects the quality of leadership within your call center and the way your leaders measure team performance. Effective call center leaders strive to make every team member a top performer.

5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

The Rise of Hybrid Pricing Strategies in SaaS

Avoxi

The Rise of Hybrid Pricing Strategies in SaaS SaaS companies implementing usage-based pricing strategies continue to outperform others in customer success measurements. For customer-focused SaaS companies, a hybrid pricing strategy using both billing methods will be key going forward.

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Inside Insite: Role of an Insite Consultant

Insite Managed Solutions

Inside Insite: Role of an Insite Consultant Consultants partner with companies for a variety of reasons, but it all boils down to making the company better in some way. The actions of a consultant vary according to their role and goal.

Customer Onboarding- How to prevent drop offs

CustomerSuccessBox

Customer Onboarding’ is an umbrella term that is frequently used to describe the entire process that customers go through when they start their journey of using your service or product. The onboarding experience of the customer will define the ongoing relationship you have with your customer. .

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How to Bring Creativity Into Your Customer Service Department

Nicereply

Fostering creativity in customer service can be a unique way to liven up the workday and offer professional development opportunities. If you’re unfamiliar with BBC television, let us introduce you to the masterpiece that is Taskmaster.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Jun 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction.