Soft Skills to Master for an Ever-Learning Customer Service Rep
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APRIL 21, 2018
If you are aiming for excellence, you can never stop learning and polishing your skills. What skills are needed for a great customer service? There is a long-running debate over which set of skills is more important for a customer service rep, soft skills or technical skills. A recent survey by Service Strategies concludes that 96% of respondents judged communication skills and interpersonal skills more important than technical skills for the success in customer support.
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