Guest Blog: How to Ace Customer Service in the Age of Immediacy
ShepHyken
MARCH 17, 2017
This week on our Friends on Friday guest blog post my colleague, Paul Comarto, writes about how the use of text messaging and live chat are influencing customer service. As companies are making an effort to provide better customer service, they must look at every option for their customers. – Shep Hyken. The rise of digital culture has shifted our world in so many profound ways, and topping the list is the lightning fast speed at which we expect things – information, answers, service, deli
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