Sat.Jun 29, 2019

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Miya Knights: The future of offline retail in a digital world

Infinity

At Infinity we believe in the power of conversations and the undeniable value they can hold. In retail, these conversations are pivotal to understanding your customer's needs and using these insights to improve their experience. In the first of an Infinity blog-series, we sat down with Miya Knights, retail technology expert and co-author of the book “Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce".

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Understanding the Connection Between Customer Success and Renewals

Education Services Group

According to Harvard Business Review, acquiring a new customer is somewhere between five and 25 times more expensive than keeping a customer you already have, depending on what line of work you’re in. Think about all the time, energy, and money you spend on attracting new visitors, pursuing new leads, and closing new sales — none of that applies to existing customers.

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Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play 06aug14

Natalie Petouhof

Tweet. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play 06aug14 1. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play! Arranged by Guy Stephens #SocialCustCare 2. 2 | Five […]. Click here to view original web page at www.slideshare.net.

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Social Customer Service: The Pivotal Driver of the Social Enterprise

Natalie Petouhof

Tweet. 1. white paper Table of Contents Executive Summary 2 What is a Social Customer? 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters? 5 Examples of Brands Affected by Negative […]. Click here to view original web page at www.slideshare.net.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper