Three Ways to Make Your Customers Happy with a Digital-First Strategy
Contact Center Pipeline
MAY 26, 2021
Contact centers and customer care teams for enterprise brands have been operating in a certain way for decades. Many rely primarily on phone support to serve customers; others use slightly more advanced tools like synchronous web chat or even email. But when the COVID-19 pandemic struck in early 2020, support volumes increased sharply, and contact […].
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