Mon.Sep 20, 2021

5 Reasons Why You Should Hire a Marketing Agency for Your Business

CSM Magazine

If you are starting your own business, hiring a marketing agency is a good solution for getting it off to great start. But you may be wondering what the benefits are a marketing agency actually brings to your business. How is the marketing agency different from a freelancer?

How to Prevent Miscommunication?


Learn tips and tricks for building a conversation that had a bad start


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10 Awesome Customer Support Tips and Examples

CSM Magazine

Sam Walton, the founder of Walmart famously said – “The goal as a company is to have customer service that is not just the best, but legendary” In today’s competitive business world, it’s not just sunshine and rainbows.

Three ways Workforce Management (WFM) can reduce


Agent attrition is one of the greatest challenges contact centres face today

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Customer Success Data & Analytics: Lessons Learned from Tennis

Education Services Group

In between sets of a professional singles tennis match, a court maintenance crew comes out to tend to the needs of the court. Among the checklist of validations performed is measuring the height of the net in select and vulnerable locations.

More Trending

Edify ??Receives 2021 Contact Center Technology Award from CUSTOMER Magazine


Contact: Liz Cahill for Edify Labs. PR Press Release Technology Awards Award customer experience award contact center solution Edify Huddle

Call Centre Forecasting: Explained | How To Predict Staff Needs

Tom Paton


Contact Centres are the ‘Front Doors’ that welcome customers down under

NICE inContact

As the world continues to deal with the coronavirus and other challenges that affect our everyday lives, businesses and their customers agree that staying connected—and finding new ways to connect—is increasingly important for both groups. Contact Center Management CXone Omnichannel

Why Your Firm Needs Litigation Support Services


Litigation support services refer to various backend tasks that help a law firm handle its day-to-day legal tasks for its client’s cases.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!


Enghouse Interactive

Easily Resolve Issues Created by Using Disparate UC and CC Applications. Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Single-Sourced. Always Accessible. Ubiquitous Unified Communications. . Unified Communications.

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Account Management Tools to Simplify the KAM Process


Retaining clients requires more than good reactive support and strong products. It requires proactive account management, anticipating client needs, and constantly strengthening the relationship.

What is an ecommerce website


In your routine, do you prefer going to a physical store or buying online? Pandemic times made the second option the only possibility, sometimes. But, even with street stores and mall reopening, many people find using an ecommerce website much more convenient, and practical. .

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Selection, Implementation and Use: The Journey of Contact Center Technology with Joe Rice


Joe Rice, the CEO of CXponent. Joe has a long career as a successful executive and business owner in the CX space, focused on advisory and implementation services for IT, communications, and networking infrastructure, including deep expertise in vendor evaluation and assessment.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

5 ways you can use content marketing to improve your customer service


As a business owner, you want to be sure that you offer the best customer service possible. High-quality customer service is something that people remember — it helps customers feel cared for and understood, building trust with them.

The Impact of Knowledge Management for Self Service in Customer Service

CSM Magazine

The first choice for many consumers is now self-service. Studies have shown that almost 90% of clients anticipate a brand having its own service portal – and they prefer knowledge base enabled self-service channels such as FAQs.

Big news: ResponseTap is now part of Infinity


The past 18 months have been huge. Disruption to the economy across all verticals has accelerated the pace and scale of digital transformation. Many businesses have doubled down on their digital strategy, and we have seen remote working for all staff, including those in contact centres.

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Why Everyone Should get the VIP Customer Service My Brother Does


On my recent trip home to Georgia, my European wife was suddenly denied boarding mid-trip. This was due to a form that she was apparently supposed to file 6 years ago, and the U.S. government only noticed now. Thus, we were left with several expensive international tickets for her that went unused.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

Contact Centers’ Road Map to Success in the New Normal. May 25, 2021 Donna Fluss. View this article on the publisher’s website. It’s been a difficult but in some ways awe-inspiring 15 months, a period in which the world has experienced extraordinary difficulties and upheaval. When faced with a global pandemic, companies worldwide demonstrated flexibility, making changes on the fly to keep their businesses open and employees safe.

Top 10 Customer Success blogs to start reading today


Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. CustomerSuccessBox.

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How to Create a Killer SaaS Product Documentation for your Customers


Documentation for your SaaS products is more than necessary. As you dwell in the subscription economy, you regularly interact with your customers.

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Top 9 customer success podcasts to follow


Some people have to read information to absorb it. Others need to hear it. Some people need a combination of visual and auditory instruction in order to fully understand. The Customer Success industry has grown over the last couple of years and will continue to have immense growth in the future too.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.

5 Top Customer Service Articles of the Week 9-20-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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Sep 20 – Customer Success Jobs


Role: Customer Success Manager Location: Remote, United States Organization: EZ Texting As a Customer Success Manager, you will drive upsells & retention revenue through an existing customer portfolio.