The State of Customer Self-Service
SmartAction
MAY 12, 2021
Whether it’s using the self-checkout station or resetting your password, one thing is certain — customers love self-service. Or perhaps, they hate waiting even more. Either way, the demand for customer self-service options has been trending upwards in recent years and skyrocketed exponentially last year, largely in part due to COVID. The pandemic forced many businesses to look for new ways to interact with their customers.
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