Mon.May 10, 2021

Top 10 Customer Experience Mistakes


A good customer experience will have a positive impact on revenue. Some businesses only focus on sales and marketing leading to less focus on customer engagement. Investing in customer experience will boost customer success and customer retention rates.

Accelerating the value of customer interactions: Introducing the new CallMiner


Read about CallMiner's new brand identity. The new brand is a natural evolution as CallMiner continues to grow as the leader in conversation analytics and business performance improvement


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Exceptional? Sales? ?People? ?Deserve? ?to? ?Sell? ?Outstanding? ?Products


Here at TechSee, we are incredibly proud of what we’ve created and what it has to offer. In the span of only six years, we’ve established ourselves as the market leader in visual assistance, selling to more than 100 Tier-1 leading enterprises worldwide.

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5 Top Customer Service Articles of the Week 5-10-2021


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

Quality comes first: The Tethr alternative to real-time call center guidance


When faced with the problem of real-time in the call center, our research and data analysis experts have created an elegant solution.

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8 Best Practices For Building Performance Dashboards


Quality performance is one of the strongest drivers of customer satisfaction. You can easily improve performance by leveraging performance dashboards. They support the decision-making process and offer a central location to monitor key performance indicators (KPIs).

Quality comes first: The Tethr alternative to real-time call center guidance


When faced with the problem of real-time in the call center, our research and data analysis experts have created an elegant solution.

Ask a Contact Center Tech Expert: Customer Engagement & CX (Part 2)

Noble Systems

Contact centers are on the front-line of customer communications, and therefore, they often define the customer experience. With more and more competition and choices for today’s consumers, keeping customers satisfied and happy is more important than ever.

Quality comes first: The Tethr alternative to real-time call center guidance


When faced with the problem of real-time in the call center, our research and data analysis experts have created an elegant solution.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Podcast: The Overnight Community Success Plan


In Episode 11 of The inSide Scoop on Customer Success , we tackle a very important topic: the Community Success Plan.

Bulk SMS Campaign Builder-Send SMS in Seconds


JustCall's Bulk SMS Campaign Builder has been the most exciting feature launch. Many of our users have asked for this feature for last few months and here we are with our first version.

Birmingham Radiological Group-GV achieves increased efficiency and quality with PowerScribe One


In Birmingham, Alabama, the Birmingham Radiological Group – GV division has continued to grow. But until 2019, the division’s radiologists still relied one hundred percent on transcription for their radiology reports. According to radiologist Dr. Joel Mixon, the process was inefficient at best.

What Is the Value of Customer Service?

ViiBE Blog

Customer service is the direct interaction between the company and the customer. It entails various means of communication, be that support, client engagement, or company updates, and can be exercised both in-person and through the company’s media platforms.

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

4 Reasons Your Company Needs an Intranet

CSM Magazine

Some might think corporate intranet is dead, but this is further from the truth. More business organizations are still using this technology to bring people together and promote an effective, efficient, and collaborative working environment.

Is voice being superseded?


* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. Yet the inbound voice is far from obsolete.

Workbooks Adds Enhanced Data Quality Capabilities to Its CRM Suite

CSM Magazine

Maintaining the quality of customer and prospect data inside a CRM platform can be a huge and time-consuming challenge for businesses.

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Cloud Conventions 2021 - May 12-14 - Next Speaking Spot for Me

Jon Arnold

Cloud Conventions starts this Wednesday, and I’ll be speaking early in the program at 10:30 ET. Details are below, along with a 5 minute video interview that organizer Carolyn Bradfield did with me as a preview. Hope you can join us!


The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Useful Gadgets That Will Allow Every Employee to Work Comfortably

CSM Magazine

One of the best ways to improve employee wellbeing and satisfaction is by investing in smart office gadgets that not only improve productivity but are also super cool and fun to work with.

May 10 – Customer Success Jobs


Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

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Are Emojis the New Slang? How Is Our Language Evolving to a New Stage

CSM Magazine

Slang words, phrases, and shorthands have been around for a long time. In fact, ever since there has been language, there have been people playing with it, developing it, and changing it over time. This, as explained shortly, often happens naturally rather than with a deliberate decision to do so.