NICE inContact
AUGUST 16, 2020
The ‘new normal’ still feels far from normal and contact centres now need to look at building a solid foundation for a work-from-home model, one which addresses technology needs and environment specifics like security and reliability. Small businesses are now looking to best practice guides to have agents up and running in a work at home environment, as well as build agility and scale.
GetFeedback
AUGUST 16, 2020
An overview of enterprise feedback management, its benefits, and how to effectively execute the software.
Global Response
AUGUST 16, 2020
When the term “call center” is mentioned, many people envision a large building filled with impersonal representatives fielding incoming calls and questions from customers. While call centers do handle inbound calls, this more. The post Growing Your Business with Outbound Call Center appeared first on Global Response.
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