Fri.Dec 06, 2019

How to Fix Your Customer Service Resume

CSM Magazine

A resume is an introduction of yourself to your potential employer and summarizes your experiences, skills and accomplishments among other things. For this reason, your resume needs to well thought out and written to make it stand out and give your potential employer the necessary information.

7 Questions That Reveal Whether Your Company is Committed to CX

Beyond Philosophy

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. I wondered how I did that. When I thought about it, there were some common telltale cultural signs organizations share that indicate where their focus lies.

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Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait

ShepHyken

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand.

What is the Role of the Customer Experience Officer (CXO)?

ClientSuccess

The customer experience (otherwise known as CX) is quickly moving to the forefront of considerations that are required for exceptional marketing. It directly impacts the perception of your brand in the eyes of your prospective, current, and past customers. .

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

8 B2B Customer Support Breakthroughs to Prepare for In the Next Decade

Team Support

As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before.

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More Trending

What is the Difference Between Customer Service and Customer Support

ProProfs Chat

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right?

The CSM’s Guide to Holiday Gifting

ChurnZero

This is a guest post by Meira McFarquhar, Content Specialist at Sendoso. . The CSM’s Guide to Holiday Gift Giving. Customer Success Managers have a lot on their plate. .

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How to Use Real Time Feedback Survey for Business Growth & Development

ProProfs Chat

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? After providing a star rating, you are asked to. Give a compliment?”.

What is the Role of the Customer Experience Officer (CXO)?

ClientSuccess

The customer experience (otherwise known as CX) is quickly moving to the forefront of considerations that are required for exceptional marketing. It directly impacts the perception of your brand in the eyes of your prospective, current, and past customers. .

A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How the community addresses key challenges. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success. Examples of enterprise organizations who have seen success with their communities. Not every online community is built or equipped with enterprise intentions. The following pages will provide you with the knowledge needed to make the best decisions for your enterprise organization.

Here’s what small businesses need to know about phone calls

Infinity

Running a small business can seem like juggling multiple balls, whilst standing on a tight-rope. Except that, the balls are on fire, the tightrope is made out of floss, and the room is pitch black. So really, we take our hat off to small businesses everywhere.

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Fix Call Center Customer Satisfaction

ChaseData

When it comes to call center customer satisfaction, there are many ways to improve your company’s approach. However, there are perhaps just as many - or perhaps even more - ways to sabotage your own success.

10 Tips for Selecting the Graduate with the Most Potential

CSM Magazine

Despite the much-hyped economic growth in the country, many graduates still have a hard time finding suitable jobs. One of the many complaints by employers is that graduates don’t have relevant skills for the changing job market.

How Does Influencer Marketing Improve Customer Experience

LiveChat

Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your customers. The future of ads looks bleak.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Infographic: 5 Time-Intensive Tasks Your Workforce Management Software Should be Doing for You

Aspect

You know how it goes, we all have so much to do and there never seems to be enough time to get it all done. It’s frustrating. But there are some ways to get some time back, especially when it comes to scheduling , forecasting and real -time workforce management. .

How Does Influencer Marketing Improve Customer Experience

LiveChat

Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your customers. The future of ads looks bleak. It’s almost non-existent as more and more people are shutting ads out of their lives. Even if you were able to somehow break the barrier set up by ad blocks, there’s little use.

Home for the Holidays: Managing Time Off During the Holiday Season

Pipkins

For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays.

Twist or stick? It’s your choice

Eckoh

Almost every business has legacy technology. It makes perfect sense to extending its life. But it can be a burden managing legacy systems that require specialist knowledge that may not be available from your original vendor nor from your organization.

An Exploratory Research Study: Customer Experience and Customer Self Support

Speaker: Mike Ellis, Marketing Manager, Vanilla Forums

Join Vanilla Forums on Wednesday, August 19, at 12PM ET for a webinar presentation led by Mike Ellis, Marketing Manager at Vanilla, as he shares their research on customer experience and self service.

More Than 500 IT Professionals Chose Their Preferred Customer Service Management Vendors

CSM Magazine

… and it’s probably not who you think. Senior sales and operations executives have an array of vendors from which to choose to meet their diverse customer service management (CSM) needs.

Newsletter Time - December Issue Now Published

Jon Arnold

If you’re a subscriber, you already know that, and for everyone else, this is a simple prompt. If you want to more closely follow what I’m seeing, talking about and writing about in the communications technology space, then you’ll find my monthly newsletter of interest.

Poly Builds on Its 50-Year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction

CSM Magazine

Poly , formerly Plantronics and Polycom have announced the additions of the EncorePro 300 headset and MDA 500QD series audio processor to its industry-leading portfolio of devices for the modern-day contact center.