Fri.Dec 06, 2019

How to Fix Your Customer Service Resume

CSM Magazine

A resume is an introduction of yourself to your potential employer and summarizes your experiences, skills and accomplishments among other things. For this reason, your resume needs to well thought out and written to make it stand out and give your potential employer the necessary information.

7 Questions That Reveal Whether Your Company is Committed to CX

Beyond Philosophy

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. I wondered how I did that. When I thought about it, there were some common telltale cultural signs organizations share that indicate where their focus lies.

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Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait


This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand.

What is the Role of the Customer Experience Officer (CXO)?


The customer experience (otherwise known as CX) is quickly moving to the forefront of considerations that are required for exceptional marketing. It directly impacts the perception of your brand in the eyes of your prospective, current, and past customers. .

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

8 B2B Customer Support Breakthroughs to Prepare for In the Next Decade


As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before.

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More Trending

How to Use Real Time Feedback Survey for Business Growth & Development

ProProfs Blog

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? After providing a star rating, you are asked to. Give a compliment?”.

The CSM’s Guide to Holiday Gifting


This is a guest post by Meira McFarquhar, Content Specialist at Sendoso. . The CSM’s Guide to Holiday Gift Giving. Customer Success Managers have a lot on their plate. .

B2B 67

What is the Difference Between Customer Service and Customer Support

ProProfs Blog

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right?

Here’s what small businesses need to know about phone calls


Running a small business can seem like juggling multiple balls, whilst standing on a tight-rope. Except that, the balls are on fire, the tightrope is made out of floss, and the room is pitch black. So really, we take our hat off to small businesses everywhere.

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How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

Fix Call Center Customer Satisfaction


When it comes to call center customer satisfaction, there are many ways to improve your company’s approach. However, there are perhaps just as many - or perhaps even more - ways to sabotage your own success.

10 Tips for Selecting the Graduate with the Most Potential

CSM Magazine

Despite the much-hyped economic growth in the country, many graduates still have a hard time finding suitable jobs. One of the many complaints by employers is that graduates don’t have relevant skills for the changing job market.

How Does Influencer Marketing Improve Customer Experience


Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your customers. The future of ads looks bleak.

Infographic: 5 Time-Intensive Tasks Your Workforce Management Software Should be Doing for You


You know how it goes, we all have so much to do and there never seems to be enough time to get it all done. It’s frustrating. But there are some ways to get some time back, especially when it comes to scheduling , forecasting and real -time workforce management. .

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

Home for the Holidays: Managing Time Off During the Holiday Season


For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays.

Newsletter Time - December Issue Now Published

Jon Arnold

If you’re a subscriber, you already know that, and for everyone else, this is a simple prompt. If you want to more closely follow what I’m seeing, talking about and writing about in the communications technology space, then you’ll find my monthly newsletter of interest.

Twist or stick? It’s your choice


Almost every business has legacy technology. It makes perfect sense to extending its life. But it can be a burden managing legacy systems that require specialist knowledge that may not be available from your original vendor nor from your organization.

More Than 500 IT Professionals Chose Their Preferred Customer Service Management Vendors

CSM Magazine

… and it’s probably not who you think. Senior sales and operations executives have an array of vendors from which to choose to meet their diverse customer service management (CSM) needs.

How AI Can Help

Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI

Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. Contact Center managers spend a great deal of their time performing tasks related to engagement, and often don’t have the requisite time to properly prioritize and monitor progress. In addition, the complexity of the work performed in the Contact Center has increased, as customer contacts span many channels. This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI.

Poly Builds on Its 50-Year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction

CSM Magazine

Poly , formerly Plantronics and Polycom have announced the additions of the EncorePro 300 headset and MDA 500QD series audio processor to its industry-leading portfolio of devices for the modern-day contact center.