8 Ways to Use AI in the Contact Center
Avaya
AUGUST 12, 2019
Are organizations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson Bourne shows that almost all (94%) of organizations recognize the ability of AI to improve contact center performance, with 87% reporting that “adopting or improving AI in the contact center” continues to be a top priority for 2019.
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