Injixo
JANUARY 25, 2025
Efficient and effective workforce management (WFM) is a challenge for every organization. In the contact center, the challenge is even greater: Volatile contact volumes , fluctuating availability of staff and unplanned events add extra layers of complexity that make contact center workforce management more difficult - and more interesting.
C3Centricity
JANUARY 25, 2025
The promise of AI in marketing has never been greater! But ifyou’re like most CPG CMOs, your AI investment isn’t delivering the promised returns. IDC’s latest Worldwide Artificial Intelligence Spending Guide shows that the global AI software market is expected to reach $251.4B by 2027, far exceeding earlier projections. However, most organisations are seeing disappointing returns on their AI investments. ( Source ) This is confirmed by McKinsey’s 2023 State of AI report ,
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