Sun.May 31, 2020

Why Knowledge Management is a Critical Part of your Business Continuity Plan

Unymira

The COVID-19 crisis will lead many contact centers and companies to activate their business continuity plans. Whether or not it’s the first time, no plan survives contact with reality. Customer Service Knowledge Management Contact Center

Whatsapp Integrated Contact Center Puts it in a Class Apart for Delightful Customer Experience

Hodusoft

The world has about 3.5 billion smartphone users and Whatsapp registered over 5 billion installs through Play Store. That tells us a definite story about how these two are made for each other. A smartphone lets you phone or video call.

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How to Inspire Executives to Prioritize Customers

Russel Lolacher

How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers.

BC Strategies Podcast: Into the Wild Blue Yonder

Altivon

Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. The conversation was wide ranging and well worth the listen. Here are some top level thoughts to come out of that podcast. Listen to the full podcast here. link].

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to Inspire Executive to Prioritize Customers

Russel Lolacher

How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers.