25 Surefire Ways to Improve Customer Satisfaction
Callminer
MAY 31, 2020
What are some ways companies can drive customer satisfaction in today’s consumer-centric landscape? Here’s our curated list of 25 tactics.
Sun.May 31, 2020
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Why Knowledge Management is a Critical Part of your Business Continuity Plan
Unymira
MAY 31, 2020
The COVID-19 crisis will lead many contact centers and companies to activate their business continuity plans. Whether or not it’s the first time, no plan survives contact with reality.
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Whatsapp Integrated Contact Center Puts it in a Class Apart for Delightful Customer Experience
Hodusoft
MAY 31, 2020
The world has about 3.5 billion smartphone users and Whatsapp registered over 5 billion installs through Play Store. That tells us a definite story about how these two are made for each other. A smartphone lets you phone or video call. Whatsapp lets you do more by including both voice and video over IP plus the facility to send and receive images and video.
How to Inspire Executives to Prioritize Customers
Russel Lolacher
MAY 31, 2020
How can you convince a C-suite executive to put their money where their proverbial mouth is and really, truly invest in customer-centricity? To actually show, and not just tell, everyone they listen and and improve their organization to help their customers. It is fairly common sense that for an organization to be healthy and have longevity, it must serve its customers… but what’s in a vision or mission statement isn’t always in practice.
Reimagine Your Communications With A Unified Platform
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BC Strategies Podcast: Into the Wild Blue Yonder
Altivon
MAY 31, 2020
Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. The conversation was wide ranging and well worth the listen. Here are some top level thoughts to come out of that podcast. Listen to the full podcast here. [link]. Success Depends on More than Technology. The true value of cloud-based computing goes way beyond deployment speed and expense budgets.
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