Amity
FEBRUARY 11, 2018
As a strategist at a content marketing agency, I focused on executing client deliverables. As a CSM at a SaaS company, I focus on delivering a cohesive client experience. The biggest discrepancy between these two roles is that agencies create one-time, ad-hoc contracts which result in “fires” — i.e., something unexpectedly needs to get done immediately.
SharpenCX
FEBRUARY 11, 2018
Contact centers and Millennials seem to have a mutual love of the 90s. But, it’s killing productivity and agent satisfaction. It’s time to upgrade - here’s why. [.]. Read More. The post The 90s Called – They Want Their Contact Center Back. appeared first on Sharpen Contact Center Software.
Liveops
FEBRUARY 11, 2018
Are you ready for the “frictionless revolution” and game-driven learning? Thinking of attending a contact center conference in 2018? Sharpen your pencils and pack your bags. We’re seeing themes on the agendas this year that are guaranteed to prompt strategic shifts as call center executives ask, “Am I making the most of my call centers?”. For instance, CCW’s winter conference in New Orleans last month featured a presentation about customer segmentation and lifetime value measurement.
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