ShepHyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company.

Customer Service 156

Customer Service Call Center Customer retention Banking 156

Education Services Group

FEBRUARY 26, 2023

Customer Success leaders have a lot in common with rockstars. We’re all excellent storytellers. We are energetic about our work. We aim to deliver the absolute best experiences imaginable. We do well in front of crowds (i.e., customers). And we both go on tour. As a CS leader, you might not be as familiar with that last quality, but I can promise you that going on tour is an extremely valuable exercise that more of us can – and should – take advantage of.

Education 97

Education Sales Management Marketing 97

JivoChat

FEBRUARY 26, 2023

With over one billion users, Instagram is one of the most popular social media in the world. Many content creators have built their careers through the platform, and several companies use it to sell their products and services, gain visibility and engage with their leads and clients, straightening their brand image. To grow faster, many users have started buying Instagram likes, and now you can find multiple businesses focused on offering this type of service.

Accountability 75

Accountability Customer Support Marketing Analytics 75

Knowmax

FEBRUARY 26, 2023

The post First Contact Resolution: Definition, Importance & 6 Ways To Improve It appeared first on Knowmax.

Customer Experience 52

Customer Experience 52

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