Guest Blog: Voice – Still The Most Important Customer Service Channel
ShepHyken
JUNE 16, 2017
This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. – Shep Hyken. We live in a digital world. Approaches to customer service are continually shifting to keep up with how people adopt new technology. Self-service, web chat and chat bots gain in popularity.
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