Sun.Dec 13, 2020

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Leaders Expected to Explore Investments in Customer Experience as Contact Centers Become Even More Fundamental to Business Growth in 2021

NICE inContact

We connected with our team of subject matter experts to get their opinions on the top issues facing the 2021 contact center and what customer experience leaders need to keep in mind as they brace for the future. Here’s what they had to say.

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The Most Important Duties of an Effective Inbound Call Center

Global Response

When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we more. The post The Most Important Duties of an Effective Inbound Call Center appeared first on Global Response.

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Think it, process it, nail it: your ultimate guide to process documentation

Knowmax

Think it, process it, nail it: your ultimate guide to process documentation.

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