ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. – Shep Hyken. “Consistent innovation is the greatest invention for all generations.”. The breakthrough technologies have swamped the world and it’s the truth that all this change has been enticing for most of us.

Government 220

Government Technology Benchmark call center software 220

Influitive

JUNE 30, 2017

Dear content marketers: no one believes your brand’s messaging. However, they do believe influencers—we’re talking about pros in your field with whom you’ve established a genuine connection. (Not Kim Kardashian!) But how do you get them to help you spread your message—especially if you don’t have a huge budget to buy their affection?

Marketing 85

Marketing B2B 85

Aspect

JUNE 30, 2017

When I look at the month of June’s customer experience highlights, I keep going back to Amazon’s acquisition of Whole Foods. I stumbled across this article in Money “5 Ways Amazon Will Change Whole Foods, According to CEO John Mackey.” At first blush, you might think this is a story about brick and mortar marrying ecommerce; technology mastering food delivery.

Customer Experience 54

Customer Experience Chatbots Self service Technology 54

CafeX

JUNE 30, 2017

I recently had to contact Netflix® regarding my subscription. I was unable to login to my account from a new device and wanted to continue my latest binge. In this post I will relay my customer service experience and, as good as it was, how it could have been improved.

Customer Service 48

Customer Service Accountability 48

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