ShepHyken

JUNE 23, 2017

This week we feature an article by Gemma Baker about the importance of offering help to your website visitors. I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. – Shep Hyken. E-commerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they needed their assistance, now when visitors are on a website many companies are not awar

Banking 192

Banking B2C Advertising B2B 192

Vonage

JUNE 23, 2017

What is marketing? A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!): Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Great definition, but marketing has changed.

Marketing 77

Marketing Customer Experience Advertising Customer Service 77

Verint

JUNE 23, 2017

We’ve been talking about the rise in Smart Cities for, well, it seems like forever. But I suppose, like so many new (particularly technological) advances, broad acceptance always appears later in their life cycle than we might think. And so we find that momentum is just now beginning to build for the availability and widespread adoption of technologies such as “smart” street lamps, pollution and traffic sensors, and just-in-time “empty me” alerts from intelligent, connected trash cans—all taking

Government 38

Government Technology 38

Brad Cleveland Blog

JUNE 23, 2017

In recent years, I have seen a trend to streamline and simplify agent performance standards. In many cases, they had become too complex — weighted averages, percent time in this and that mode, formulas that would take a mathematician to figure … Continue reading → The post Agent Performance Standards: Keep It Simple appeared first on Brad Cleveland.

Quality management 26

Quality management Call Center Contact Center Management 26

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Provide Support

JUNE 23, 2017

How to Reach out to Your Customers. Modern customers are becoming more and more demanding to brands. We cannot ignore the fact that 84% of millennials don’t trust traditional advertising. Old methods to reach customers no longer work as they had worked before. Old methods to reach customers no longer work as they had worked before. Together with personal selling, advertising, and sales promotion marketers need to offer creative content and run YouTube channel as well as promote their brands on I

Advertising 59

Advertising Sales Marketing Personalization 59

LiveChat

JUNE 23, 2017

The SAAS industry has experienced continuous growth over the years and is only going to grow bigger. The public cloud market alone is expected to be worth more than $100 billion in 2017 , according to Statista. But a growth in market or industry size doesn’t necessarily translate to the success of every business in the industry. According to Statistic Brain , tech startups or other startups in the IT sector experience the highest amount of failure.

SaaS 38

SaaS Sales Best practices Enterprise 38

Brad Cleveland Blog

JUNE 23, 2017

In recent years, I have seen a trend to streamline and simplify agent performance standards. In many cases, they had become too complex — weighted averages, percent time in this and that mode, formulas that would take a mathematician to figure out.

Quality management 20

Quality management Call Center Contact Center Management 20