How Dumb is it for Your Supervisors to Support Agents?
CX Global Media
JUNE 13, 2017
It’s simple. Your agents need help with a customer, all they have to do is raise their hand. But how dumb is that in today’s omnichannel and remote agent world? Okay, just raise a flag then. That’s not much smarter. How dumb is it for your supervisors to support agents? Click to Tweet. One of my favorite projects that I worked on during my years in contact center operations was leading the development and design of a mobile help desk.
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