Brett Brosseau shares insight into Call Center Gamification
CX Global Media
APRIL 27, 2017
Gamification in customer experience has been used for several years. The concept of using game mechanics to attract and retain customers in the consumer space is commonplace and many tools have been developed. However the use of gamification tools in employee experience and performance has really just begun to emerge. And it’s rising quickly. For decades contact centers have explored ways to turn the tide of low employee engagement and low morale.
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