Beyond Philosophy

APRIL 18, 2017

Every company has ups and downs, but what if yours has had a few quarters of disappointing revenue? You might be thinking it’s time for a big marketing investment, but where would you focus your energy? A. On rewarding regular customers with promotions to keep them coming back. B. On improving the customer’s experience at the time of purchase. C. On providing comparison shoppers with rational reasons to choose your product over another one.

Sales 311

Sales Consulting Consulting Customer emotions 311

ShepHyken

APRIL 18, 2017

Amy Downs on How Customer Obsession Can Drive Your Bottom Line. Are you obsessing about taking care of your customers? If not, maybe you should! Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers. First Up: Shep Hyken’s opening comments focus on April being customer loyalty month.

Customer retention 184

Customer retention Education Analytics Marketing 184

Contact Center Pipeline

APRIL 18, 2017

Seventy-seven percent of Americans have a smartphone. Two-thirds of Americans access the Internet via smartphone at least as much as by computer. Of the three launch pads for customer interaction, landline use is declining, computer use is flat, and smartphone use is growing. If you aren’t already on the smartphone bandwagon, those facts ought to […].

Contact Center 100

Contact Center Self service Call Center Technology 100

CustomerGauge

APRIL 18, 2017

CustomerGauge is extremely happy to welcome Dr. James Borderick from Hewlett Packard Enterprise Software join us for NPS® best practice series interviews. James currently leads the Net Promoter Competitive Loyalty program at Hewlett Packard Enterprise Software. His official position is Master Strategist, leading multiple analytical projects, driving strategy and innovation, and providing intelligent business insight.

Metrics 68

Metrics Enterprise Best practices Analytics 68

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Influitive

APRIL 18, 2017

Over the last several years, the dramatic shift from brick and mortar stores to cloud service offerings has made programmers, developers, and engineers some of the most sought-after professionals on the planet. However, unlike many market segments, developers seem to live in their own world, with their own values. As such, they’re not as receptive.

Engineering 55

Engineering Marketing 55

LiveChat

APRIL 18, 2017

Most business owners don’t bother thinking about the difference between customer support and customer service. Even Google makes no difference between the terms. If you use Google to search for customer support, you’ll get results that include the term service, too. Some customer service experts will tell you to use the term you like. That’s an acceptable approach: it doesn’t matter how you call this department; just give your customers the service, care, and support they need.

Customer Support 55

Customer Support Customer Service Technical Support Consulting 55

Eptica

APRIL 18, 2017

Date: Tuesday, April 18, 2017 Author: Anne-Claire Bellec Publication de notre étude annuelle lors du salon Stratégie Clients ! Published on: April 18, 2017. Author: Anne-Claire Bellec Tags: news bonnes pratiques tendances et marchés IA Categories: news bonnes pratiques tendances et marchés IA. Share this page on: Tweet.

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Uniphore

APRIL 18, 2017

If you are able to treat customers as individuals by personalizing their experiences, they will reward your dedication with loyalty of their own. Read More.

Personalization 40

Personalization 40

Eptica

APRIL 18, 2017

Date: Tuesday, April 18, 2017 [Vidéos] 3 jours de démos Eptica au salon Stratégie Clients. Published on: April 18, 2017. Author: Katy Le Tags: news produits Categories: news produits. Share this page on: Tweet.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Brad Cleveland Blog

APRIL 18, 2017

The post Connecting Hiring, Training and Coaching appeared first on Brad Cleveland.

Coaching 26

Coaching Contact Center Call Center Customer Service 26

Brad Cleveland Blog

APRIL 18, 2017

Coaching 21

Coaching Contact Center Call Center Customer Service 21

Brad Cleveland Blog

APRIL 18, 2017

Coaching 20

Coaching Contact Center Call Center Customer Service 20