aircall

FEBRUARY 24, 2017

This article is part two of a series on the importance of a solid customer engagement strategy for your business’ growth and bottom line. Head here to read part one and learn about the implications of customer engagement. This article aims to provide actionable tips to implement a successful customer engagement strategy. Why you need a sound customer engagement strategy.

Entertainment 90

Entertainment Advertising Customer emotions Personalization 90

Natalie Petouhof

FEBRUARY 24, 2017

Tweet. There is no question that social media has earned its spot in every business’ digital marketing strategy. The rise of social platforms such as Facebook, Twitter, Instagram and LinkedIn have forever shaped the way users express themselves online. Nowadays, almost every business has some type of social media account. 83% of fortune 500 companies have a presence on Twitter and over 3 million companies have LinkedIn profiles.

Marketing 65

Marketing Accountability Advertising Personalization 65

NICE inContact

FEBRUARY 24, 2017

Customer Story: Clearlink Maximizes Service Levels with inContact. Clearlink provides marketing technology and customer acquisition services to large national brands such as Dish, Verizon, AT&T, CenturyLink and Progressive. With their contact center playing a critical business role, Clearlink needed a powerful portfolio of cloud-based contact center solutions.

Service level 48

Service level Interactive Voice Response Scripts contact center solutions 48

ForeSee

FEBRUARY 24, 2017

“The Sky is Falling! The Sky is Falling!” These enduring words from Chicken Little have been ingrained in the American psyche since it was first published in 1840. This powerful. The post The future of banking seems bleak. Here are 3 ways to fix it. appeared first on ForeSee.

Banking 40

Banking 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ShepHyken

FEBRUARY 24, 2017

This week on our Friends on Friday guest blog post my colleague, Kathleen Hettinger, discusses the importance of handling breaking news and how your organization should be prepared. In this age of 24/7 news, I find this a pertinent subject for all of us. – Shep Hyken. In this age of 24/7 news channels and social media, we’ve all come accustomed to breaking news stories about celebrities and politicians.

Contact Center 211

Contact Center Interactive Voice Response Scripts Coaching 211