ShepHyken

JANUARY 13, 2017

This week on our Friends on Friday guest blog post my colleague, Bryan Peterson, shares signs that may indicate it’s time to outsource your customer service. Outsourcing can be a viable alternative and it must be something your customers trust and have confidence in. – Shep Hyken. Managing a business can be quite demanding, especially when that business is growing at a rate faster than you can keep up with.

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outsourcing Customer Service call center solutions Call Center 192

aircall

JANUARY 13, 2017

Bad customer service habits can take many forms. Once you’ve recognized that your customer service strategy could use some work, the next step is figuring out which steps to take. Read on to learn how to pinpoint areas of improvement, and how to switch out bad customer service habits for good ones. Lose the bad customer service attitude. The first step to remediating bad customer service is to take a critical look at your current methods and setup.

Customer Service 59

Customer Service voip Morale Sales 59

ForeSee

JANUARY 13, 2017

The NRF BIG Show is one of the largest retail industry events of the year, so it’s hardly surprising that there will be no shortage of things vying for your. The post Going to NRF? 3 reasons you’ll want to visit ForeSee’s booth appeared first on ForeSee.

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PeopleMetrics

JANUARY 13, 2017

When you are selling a SaaS product, you really need to think about what you’re actually selling. At PeopleMetrics we realize that we’re not only selling software, we’re selling a service. It seems like an obvious truth (after all, they are called Software-as-a-Service products), but many SaaS companies lose sight of the service side of things - they strive toward the goal of a no-touch sales organization.

SaaS 54

SaaS Benchmark Metrics Education 54

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Topdown

JANUARY 13, 2017

As the digital experience technology landscape continues to expand at an astonishing (and overwhelming) rate, companies are struggling to make the right technology purchase decisions for both customers and the company alike. Even when you buy a big DX platform with dozens of applications included under one umbrella, those applications tend to be poorly integrated with each other, and there are still gaps in the platform you have to fill with other vendors’ applications (like customer communicati

Technology 48

Technology Management Customer Experience 48

Amity

JANUARY 13, 2017

Optimizing productivity is important in any role but it requires particular attention in the world of customer success. As a CSM your schedule can be at the mercy of your customers and the multiple hats you need to wear throughout the days and weeks will pull you in different directions. In this post I hope to provide some guidance on how to stay organized and at peak productivity while ensuring your customers get the best service possible.

Accountability 77

Accountability CRM Management Personalization 77

Brad Cleveland Blog

JANUARY 13, 2017

Making continuous innovations and improvements that lead to services that are faster, better and more cost-effective is an ongoing process that must be an inherent part of the organization’s culture and outlook. There is something powerful about consistently focusing on the things that matter most.

Call Center 20

Call Center Contact Center Customer Service Management 20

LiveChat

JANUARY 13, 2017

If you’re like most people, you probably think you don’t have enough time in a day to do everything you want. I’m not surprised – after all, productivity is now the latest trend. We all want to squeeze as much as we can out of our days, but still wish it has more hours. We even force to make it happen by taking away few hours from a night. But do we really need more time in a day or should we make a better use of time that we already have?

Accountability 54

Accountability Engineering Personalization Management 54

Brad Cleveland Blog

JANUARY 13, 2017

Making continuous innovations and improvements that lead to services that are faster, better and more cost-effective is an ongoing process that must be an inherent part of the organization’s culture and outlook. There is something powerful about consistently focusing on the things that matter most.

Call Center 20

Call Center Contact Center Customer Service Management 20

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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