Contact Center Geek

SEPTEMBER 16, 2018

Guest post from Dr. Debra Bentson We talk a lot in the Customer Experience space about how to deliver CX – I’m putting this topic on its head to share a few things about customer experience. You know I love a good story – so here we go: I walked into one of those shops we all know to buy a cup of coffee – as simple or as froufrou as you like. There was one other customer in the shop.

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Customer Experience contact center associations Contact Center Call Center 61

ThriveableBiz

SEPTEMBER 16, 2018

Bring it on! You’re only as good as your last play. “Can’t you hear, can’t you hear the thunder …” Springtime in September in our Lands Down Under is a feast of riches for sports-fans. With a choice of the Australian AFL and NRL finals, and the international Rugby Championship. And a whole new level of intensity […]. The post What radio can learn from the Big Game appeared first on cliizii.

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Hodusoft

SEPTEMBER 16, 2018

Omnichannel Service is a centralized, customer-centric approach to managing seamless synergies across various touchpoints. As a contact center head, your success depends upon however well you satisfy your customers’ omnichannel desires and drive consistent, measurable productivity over time. Monitoring multi-channel performance and agent productivity is hard enough – including determining wherever a client is within their journey and the way you’ll meet them to propel them across the finis

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Contact center software Contact Center Self service Multichannel 40

ThriveableBiz

SEPTEMBER 16, 2018

Bring it on!You're only as good as your last play.“Can’t you hear, can’t you hear the thunder …”Springtime in September in our Lands Down Under is a feast of riches for sports-fans. With a choice of the Australian AFL and NRL finals, and the international Rugby Championship.And a whole new level of intensity and skill for players, […]. The post What radio can learn from the Big Game appeared first on Cliizii.

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TRUSTID

SEPTEMBER 16, 2018

Keeping up with effective authentication solutions to combat phone fraud and identify callers more efficiently is a growing challenge for contact centers around the globe. Adding to that is the fact that many call centers operating in international markets still rely on outdated and risky authentication practices such as knowledge-based authentication (KBA).

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