Beyond Philosophy

DECEMBER 3, 2022

Customers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve. It’s called Diminishing Sensitivity, and it’s the reason that sometimes you have to work harder to “Wow!

Consulting 195

Consulting Consulting Surveys Personalization 195

Eptica

DECEMBER 3, 2022

Date: Thursday, December 1, 2022 Author: Pauline Ashenden - Demand Generation Manager Taking a peek into Santa’s contact centre Published on: December 01, 2022 Author: Pauline Ashenden - Demand Generation Manager Father Christmas sets the gold standard when it comes to delivering amazing customer service under extreme pressure. So, what’s the secret of his success?

Best practices 62

Best practices Marketing Technology Customer Service 62

Anexa BPO

DECEMBER 3, 2022

As the world becomes increasingly digital, the way that businesses interact with their customers is also changing. This year’s EXPO RC event, held in Madrid, focused on the theme of “Innovation and Digital Transformation,” and brought together industry experts and professionals to discuss the latest trends and best practices in customer service.

Customer Service 40

Customer Service outsourcing Best practices Chatbots 40