Sat.Aug 06, 2022

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Enhancing Public Perception of a Government Agency with a Contact Center

Ansafone

Government agencies are expected to provide high-quality and reliable services. The way they communicate with constituents decides the perception of the public. Positive interactions that also maintain regulatory compliance is crucial in building credibility to ensure that perception is in good light. Whether it’s a state or federal government program, the goal is the same – quickly resolve concerns and answer inquiries. .

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Wow! The world is going crazy! Here are some examples of what NOT to do!

Beyond Philosophy

We hope you enjoy today’s show. If you do, could vote for us in the People’s Choice Podcast Award? It doesn’t take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. I am grumpy about customer experience these days. Recently, I vented a bit of my frustration on LinkedIn and asking has the world gone mad?

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