Beyond Philosophy
FEBRUARY 13, 2021
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Customers buy habitually, and that’s great when their habit is to buy from you. The problem is sometimes they aren’t buying habitually from you, but instead from your competition.
kommunicate
FEBRUARY 13, 2021
In this article, we’ll look at Tawk.to and Kommunicate to understand how these tools can build better relationships with your audiences by offering 24/7 customer service and serving up the right message at the right time. Tawk.to offer a live chat service since 2013 focussed on creating an ecosystem of customer communication. On the other [.]. The post Tawk Vs Kommunicate- When To Choose What?
Taylor Reach Group
FEBRUARY 13, 2021
The Taylor Reach Group, Inc. (TRG) has been contracted by a large regional municipality to aid in assessing and optimizing its contact center operations. “Local governments operate complex, multi-tiered contact center operations supporting resident inquiries to many departments,” says Colin Taylor, CEO and Chief Chaos Officer at TRG. “As a result, customers—in this case, taxpayers and residents—need to be assured of a smooth, effective, and friction-free contact experience.
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