Sun.Jan 08, 2023

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Top 5 Customer Service Articles of the Week 1-9-2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience Predictions for 2023 by Dan Gingiss (Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts?

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Customer Engagement Platforms and Digital Customer Service Tools: What’s the Difference?

Revation Systems

Successful and resilient businesses always look into how they can deliver a great customer experience and strengthen their relationships with them. However, many of the supposed solutions online are no longer effective. Even digital customer service (DCS) tools are not enough anymore: they’re often impersonal, don’t often allow two-way communication for more complex issues, and lack the “human connection” that most people can connect with.