Beyond Philosophy

MAY 9, 2020

General Show Notes: Practical Advice on How to Influence People: 6 Key Principles. Many years ago, Robert Cialdini introduced the principles of influence. Today they are crucial skills for salespeople worldwide. They are also foundational to your Customer Experience. If you enrich your experience with these principles, which include things like learning to genuinely like other people and encouraging a favorable environment for reciprocity by your sincere generosity, you can benefit your bottom l

Consulting 317

Consulting Consulting Personalization Customer Experience 317

Nextiva

MAY 9, 2020

Customer service has changed a lot in the last 10 years. Behind that change are customer service experts who helped redefine the customer experience. Look at any industry, and you’ll see a rigorous focus on keeping customers happy. Companies today care about the customer journey and invest in their customer’s success. This phenomenon is no […].

voip 173

voip Customer Service Sales Customer Experience 173

Genroe

MAY 9, 2020

I realised recently that I have touched on the subject of determining what is important to customers a few times in recent blogs , but never given a full account of the different methods that you can use to do this. This post completes the picture. There are basically two approaches you can take: 1. […]. The post How do you determine what is important to a customer?

Accountability 85

Accountability Feedback Surveys 85