Top Customer Contact Central Consulting Metrics Content for Sat.Sep 03, 2022

Sat.Sep 03, 2022

5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

Beyond Philosophy

SEPTEMBER 3, 2022

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations. The Maersk Line project that I worked on with Michél Patterson , a continuous improvement expert in Lean Six Sigma was one of the most, with an improvement

Customer Experience

Customer Experience Consulting Consulting Metrics

The Modern Traveler Takes Off: 4 Examples of Travel Companies Taking Steps to Enhance the Travel CX

Netomi

SEPTEMBER 3, 2022

Due to a last-minute cancellation, a traveler from Vancouver, BC was forced to book a flight that cost four times the amount of her original ticket ($960 CAD instead of the original $250 CAD). While she was booked on a replacement flight scheduled to depart days later, this interfered with her larger plans, an “adventure of a lifetime” to Australia.

Airlines

Airlines Transportation Multichannel Government

Sat.Sep 03, 2022

5 rules for a highly successful customer experience implementation with amazing ROI! – A case study

The Modern Traveler Takes Off: 4 Examples of Travel Companies Taking Steps to Enhance the Travel CX

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