Sat.Dec 04, 2021

I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

Beyond Philosophy

I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of the podcast, Janet explains that even though their customer comments are overwhelmingly positive, their Net Promoter Score ® (NPS) is not where they need it to be.

A Complete Guide to the CFPB’s Rules for Debt Collection, Reg F?

Arbeit

We've spent the year having conversations with some of the smartest people we know on how this rule will impact day to day operations, and the industry as a whole. Wondering the same? Start here. The post A Complete Guide to the CFPB’s Rules for Debt Collection, Reg F?

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