Beyond Philosophy
MARCH 7, 2020
We all misjudge other people’s motivations at times. The academic term for it is a Fundamental Attribution Error (FAE). An FAE describes how we misinterpret our limitations and the motivations of others and how we mistakenly attribute successes and failures for ourselves and others. This episode of The Intuitive Customer explores FAEs’ effects on customer-driven growth.
Method:CRM
MARCH 7, 2020
In a world where global giants like Amazon, Alibaba, and Walmart are steamrolling over small businesses with lower prices and faster service, there’s something to be said about the power of a great customer experience. In fact, it’s critical to small business success when you consider that just one bad experience causes 51% of customers to cut ties with a company. “51% of customers would never go back to a business after receiving poor customer service there.”.
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