Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact center or on outbound calling to drive new sales. MORE
Steve DiGioia
JULY 5, 2021
Along with all the responsibilities of your job and the myriad of tasks you must do each day, I want to add a few more things to that list by asking you to use these 10 phrases that will make someone’s day better.
ShepHyken
JULY 5, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
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Callminer
JULY 5, 2021
Conversational intelligence is a powerful tool that can help organizations gain a deeper understanding of customer interactions. Read more about what it is and its applications in our blog
Voiptime
JULY 5, 2021
When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities. It’s dangerous in terms of financial losses, multiple lawsuits, and loss of reputation
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
kommunicate
JULY 5, 2021
In the month of June, we have added features in the Dashboard and Kompose Bot Builder. Also updated the existing ones to improve your overall experience with Kommunicate. Chat widget & Dashboard Manage tags Now you can edit and rename tags that you have already added to the dashboard.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
NICE inContact
JULY 5, 2021
Artificial intelligence is transforming business models and the way many of us live our lives. Businesses use AI for everything from identifying fraudulent insurance claims to improving customer service to predicting the best schedule for preventive maintenance of factory machines.
CSM Magazine
JULY 5, 2021
Customer loyalty is the foundation for any business’s success because as we all know, customers keep the revenue flowing and the business growing. We also know that one must spend a lot of money to acquire new customers.
Knowmax
JULY 5, 2021
5 Tips To Improve Customer Experience in Ecommerce 2021. Customer Experience
CSM Magazine
JULY 5, 2021
2021 has been filled with a lot of streaming services that came our way, and for some of us they’ve been too much to handle. Not because they are terrible, but because the user experiences have varied so much.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Inbenta
JULY 5, 2021
Suggestions like “How do I….take take over the world” or “Who is…Jon Snow’s mother?” are great entertainment if you’re not in a rush or are in the mood for some free laughs.
CSM Magazine
JULY 5, 2021
The modern banking sector is actively using IT tools for its development. If we analyze the actual data, then, according to the forecast of Gartner in 2019, by 2020, 85% of banks should have collaborated with customers using chatbots.
Comm100
JULY 5, 2021
Customers are everywhere, and they expect you to be everywhere too. If you’re catering to this expectation, you shouldn’t only be receiving support requests from email. You should be receiving them from email, live chat, and social media.
CustomerSuccessBox
JULY 5, 2021
Do you or your manager believe all customers are equal? I know this has been debated and talked about so many times, so often. A lot of us believe that all customers are equal. Let’s accept that not all customers are equal.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Injixo
JULY 5, 2021
The days of contact centers handling only inbound phone calls are certainly waning if not over. Many centers now handle emails, web chats, text messaging, make outbound calls, and some are taking on video interactions and social media as well. Vendors are offering integrated queuing that can line up mixed media in the same queue so that agents take a variety of contacts types.
JivoChat
JULY 5, 2021
Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 trillion in 2021, according to figures reported in the latest Adobe Digital Economy Index. These staggering sales figures have created all kinds of opportunities for online businesses.
TCN
JULY 5, 2021
Let’s face it; your call center needs to make the switch to the cloud. The post It’s 2021: Let Your Call Center Software Do the Work for You appeared first on TCN. Cloud Call Center Software
CustomerSuccessBox
JULY 5, 2021
Customer Success remains a must-have strategy across all b2B SaaS companies. While it is no surprise that customer retention is key to survival in the Subscription economy and customer retention can only happen when a customer achieves success.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
SmartKarrot
JULY 5, 2021
Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.
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