ShepHyken
JULY 1, 2025
Here’s something that might surprise you. Some of your most loyal customers may be the ones who have had problems and complaints in the past. For years, I’ve been preaching that when a customer comes to you with a problem or complaint, the goal is not only to resolve the issue, but also to restore their confidence. I was recently reminded of the concept known as the Service Recovery Paradox.
Contact Center Pipeline
JULY 1, 2025
All our customers deserve our empathy, but the ones who write to us in English when English isn’t their primary language deserve a heaping helping.
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Steve DiGioia
JULY 1, 2025
If you’re clocking in at a minimum wage job this summer, you might notice your paycheck feels a little heavier. That’s because multiple states, cities, and counties across the U.S. are raising their minimum wage rates effective July 1, 2025—with some hikes adding up to hundreds of extra dollars a year for full-time workers. This latest round of wage increases comes amid rising inflation, housing costs, and a continued push for fairer pay.
AWS Machine Learning
JULY 1, 2025
Generative AI has been moving at a rapid pace, with new tools, offerings, and models released frequently. According to Gartner, agentic AI is one of the top technology trends of 2025 , and organizations are performing prototypes on how to use agents in their enterprise environment. Agents depend on tools, and each tool might have its own mechanism to send and receive information.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
Steve DiGioia
JULY 1, 2025
With Independence Day right around the corner, many Americans are checking their bank accounts and asking the same thing: “Is there a new stimulus payment coming before July 4?” The short answer? No—there’s no federal stimulus check scheduled to arrive before the holiday weekend. But that doesn’t mean your account will stay quiet. Here’s a full breakdown of who’s getting paid and when—and what financial help, if any, might still be on the way before the fireworks start.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Steve DiGioia
JULY 1, 2025
Florida families receiving SNAP (Supplemental Nutrition Assistance Program) benefits could get an early financial boost just in time for the Independence Day holiday. If you’ve been eyeing groceries for your July 4 cookout, here’s some exciting news: select recipients will see their SNAP benefits hit their EBT cards before Thursday, July 4, 2025. But it all depends on your case number.
AWS Machine Learning
JULY 1, 2025
Organizations want direct answers to their business questions without the complexity of writing SQL queries or navigating through business intelligence (BI) dashboards to extract data from structured data stores. Examples of structured data include tables, databases, and data warehouses that conform to a predefined schema. Large language model (LLM)-powered natural language query systems transform how we interact with data, so you can ask questions like “Which region has the highest revenue?
Steve DiGioia
JULY 1, 2025
If you’re a U.S. veteran holding a 10% disability rating from the Department of Veterans Affairs, there’s some good news waiting in your bank account. As of 2025, the monthly compensation for a 10% rating has increased to $175.51, thanks to a nationwide cost-of-living adjustment (COLA). And yes—it’s completely tax-free. This annual increase, triggered by inflation and approved in sync with Social Security changes, ensures that VA benefits stay on pace with rising prices.
AWS Machine Learning
JULY 1, 2025
Organizations face the challenge to manage data, multiple artificial intelligence and machine learning (AI/ML) tools, and workflows across different environments, impacting productivity and governance. A unified development environment consolidates data processing, model development, and AI application deployment into a single system. This integration streamlines workflows, enhances collaboration, and accelerates AI solution development from concept to production.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Steve DiGioia
JULY 1, 2025
A fresh round of Summer EBT payments is arriving in July 2025, offering a critical food benefit for families with school-age children — but not every state is participating. While millions of kids across the country will receive $40 this month, others are missing out entirely because of where they live. The program, known as Summer EBT or SUN Bucks, provides $120 per child across three months — June, July, and August — to help cover food expenses when school cafeterias are closed.
Global Response
JULY 1, 2025
Outsourcing is often pigeonholed as a cost-saving tactic. This post reframes it as a driver of digital CX excellence and scalability. Read Time: 10 minutes Table of Contents Introduction Outsourcing has long been associated with cost-cutting, sacrificing quality and personalization in the name of savings. However, this outdated perception no longer reflects the reality of modern Business Process Outsourcing.
CSM Magazine
JULY 1, 2025
Dealing with angry customers is never easy, especially in a fast-paced live chat environment. How you handle these situations can significantly impact your brand’s reputation, customer retention, and overall business growth. An unresolved issue can lead to unsatisfied customers leaving for competitors, while a well-managed response can convert frustration into loyalty.
OctopusTech
JULY 1, 2025
Your call center can be a vital source of profit, especially when done right. Although some business owners may not fully realize it, a call center is one of the most important components of a successful business. However, several aspects are integral to providing customer support, including call center outsourcing costs. In this article, we break down how much call center outsourcing costs to help you plan better.
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
Steve DiGioia
JULY 1, 2025
Unlike some states that issue all benefits on the same day, Texas staggers its SNAP (Supplemental Nutrition Assistance Program) payments across most of the month. In July 2025, benefits will be issued from July 1 through July 28. The specific date you receive your benefits depends on the last digit of your Eligibility Determination Group (EDG) number, which is printed on your case paperwork or visible in your online benefits account.
Balto
JULY 1, 2025
If you want loyal customers, you need more than fast answers — you need meaningful experiences. That’s what Net Promoter Score (NPS) is all about. NPS measures how likely a customer is to recommend your business to others. It’s a simple, powerful indicator of customer loyalty — and when tracked in a contact center, it becomes a direct reflection of how well your agents deliver value, empathy, and resolution.
Steve DiGioia
JULY 1, 2025
If you’re one of the millions of Californians relying on CalFresh to help feed your family, there’s one critical date you can’t afford to miss this summer: July 5, 2025. That’s the last day most recipients can submit their annual renewal paperwork before their benefits are at risk of being paused or stopped altogether. Every CalFresh household is required to recertify their eligibility at least once a year.
ROI CX Solutions
JULY 1, 2025
Read Time: 5 minutes Table of Contents Every touchpoint with your client matters, especially the initial phone calls to set up appointments. With an efficient scheduling process in place, the company is able to start the journey of building trust with their clients. This gets jeopardized by a missed call or scheduling mix up. So, should your team manage appointments internally, or is it time to outsource?
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Momentum Telecom
JULY 1, 2025
AI sounds easy—until you try to make it work in the enterprise. The concept feels simple: smarter tools, better workflows, faster outcomes. But in reality, enterprise AI is complicated. Licensing is confusing. Workflows are fragmented. And the data that’s supposed to fuel automation? Often messy, unstructured, or locked away in silos. The promise of AI can quickly turn into another project that’s hard to define and even harder to measure.
Concentrix
JULY 1, 2025
Skip to content Careers English Search Solution Sheet Achieve Enhanced Customer Experiences and Agile Global Operations Download Enhance Global Operations and Customer Interactions with Salesforce and Genesys Businesses are feeling the heat as they face challenges with delivering impactful and efficient customer experiences. As technology rapidly evolves and customer expectations skyrocket, you might find your business hindered by rising operational costs and lacking a unified vision.
AWS Machine Learning
JULY 1, 2025
In the pharmaceutical industry, biotechnology and healthcare companies face an unprecedented challenge for efficiently managing and analyzing vast amounts of drug-related data from diverse sources. Traditional data analysis methods prove inadequate for processing complex medical documentation that includes a mix of text, images, graphs, and tables. Amazon Bedrock offers features like multimodal retrieval, advanced chunking capabilities, and citations to help organizations get high-accuracy respo
CSM Magazine
JULY 1, 2025
Online gambling security begins with simple steps to protect your account. Reputable online casinos like Boaboa are not only gaming resources but also platforms that process the personal and financial data of their users on a daily basis. Given the increase in cyber threats, every gambler should pay special attention to the protection of their gaming profile.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
VirtualPBX
JULY 1, 2025
No matter the size or type of business, the demands for reliable commercial alarm systems are high. From fire alarms to intrusion detection, today’s systems require more than just connection. Redundancy, automation, and strong network quality are critical for protecting your people, property, and compliance responsibilities. That means dependable communication lines, automated testing, and trusted commercial security installation and support to keep your system operating as intended.
CSM Magazine
JULY 1, 2025
Good data handling makes a huge difference for companies, particularly those swimming in information. It directly boosts how well they work, how fast they expand, and how satisfied their customers become. So, as a service provider, what steps do you take to deliver premier data organization and support to every client? This Article explores best practices that will help you establish a reliable and efficient data management process while keeping your clients satisfied.
NobelBiz
JULY 1, 2025
Many contact centers suffer from dialer inefficiencies that quietly cost time, revenue, and morale. From poor pacing to missed connections and compliance risks, outdated systems sabotage performance. This article reveals where inefficiencies creep in and how smarter dialing technology can help teams reclaim productivity and drive better outcomes. You Might Be Paying More for Less Your agents are on the phones all day.
Concentrix
JULY 1, 2025
Skip to content Careers English Search Infographic Breaking the Bank: Inside the Fintech Ecosystem The Fintech Ecosystem Is Rewriting the Rules of Modern Finance Driven by innovation and powered by technology, the fintech ecosystem is making money management smarter, faster, and more inclusive. From lowering costs to delivering hyper-personalized experiences, it’s removing friction and expanding access—reshaping how people and businesses interact with money.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
JULY 1, 2025
Like in many other industries, AI and ML have been a game-changer for the construction business. The technology changed how companies plan, manage, and execute their projects. By implementing artificial intelligence and robotics at all levels, construction firms can reduce their costs, increase productivity and safety, while also providing higher client satisfaction.
Concentrix
JULY 1, 2025
Skip to content Careers English Search Blog Modern Application Development in Telecom: Built for a 5G World, Designed for What’s Next Telecom is being reengineered. In a 5G-fueled, edge-enabled era, modern application development has become mission-critical. The telecom giants of tomorrow are those rewriting the rules of app development today—moving faster, scaling smarter, and staying miles ahead of customer expectations.
Steve DiGioia
JULY 1, 2025
If you’ve been wondering why your June SSI check never arrived, there’s good news: the next round of Supplemental Security Income (SSI) payments is coming Tuesday, July 1, 2025 — and it could be as high as $967. But before you celebrate, here’s the critical part: not everyone qualifies, and you could miss out if you’re not on the right list. The July payment is one of the largest monthly SSI payouts in years, and for many low-income Americans, it’s a lifeline that helps cover rent, food, o
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