Contact Center Pipeline
JUNE 14, 2018
Audio solutions are an effective way to enhance mobility in an office communications network, delivering sophisticated capabilities such as adjustable noise cancellation and directional microphones that contribute to a more productive workplace. Trends like collaboration and mobility have become intrinsic to the modern office. However, as with any type of business technology, security is a […].
Fonolo
JUNE 14, 2018
2018 is game time. It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. And: It’s time for you to win. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In 2018, becoming a winning company with a devoted fan base is no easy feat.
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Envision
JUNE 14, 2018
Is your Quality Monitoring program the right fit for the Knowledge Workers in your contact center? With advances in technology, previously disparate teams of Knowledge Workers are now often working together as part of a contact center that was traditionally comprised of the Task Worker.
Ansafone
JUNE 14, 2018
Contact Center Agents with Accurate Information Provide Better Outcomes Your contact center works hard for you. Their agents desire to give you the very best. When they succeed, you succeed. But did you know you play a key part in this? It’s true. Your contact center uses the information you provide to them to serve … Keep Your Contact Center Up-to-date on Your Business Read More ».
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Toister Performance Solutions
JUNE 14, 2018
The International Customer Management Institute (ICMI) held its annual Global Contact Center Awards party this past May. Gopher Sport won the 2018 award for Best Small Contact Center. (Contact centers with fewer than 75 agents are eligible.) It specializes in selling sports equipment to schools for physical education and athletic programs and prides itself on friendly service.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
ForeSee
JUNE 14, 2018
We’re writing to you fresh from of our annual CX Forum on June 13, and couldn’t be more invigorated about how federal agencies, higher ed and nonprofits are all dedicated. The post How The Public Sector Competes and Wins on Customer Experience (CX) appeared first on ForeSee.
TRUSTID
JUNE 14, 2018
Social media, at its core, is a place where people go to connect. They are online platforms where people meet and share ideas with others who have similar interests, pursuits and passions. . To engage and get the conversation going, individuals share personal information about themselves, including their full name, address, phone number, hometown, name of pet, and favorite restaurant, to name a few.
Hello Customer
JUNE 14, 2018
Customer feedback is essential to get close to your clients. With good technology you can get the right insights. To gain profitable insights, your response rates need to be as high as possible, because only with a lot of feedback you can collect accurate data. However, gathering enough response, and thus data, is more difficult than it may seem. Hello Customer shows you how to do it.
Jive
JUNE 14, 2018
If you’re considering ways to reduce your monthly expenses, it’s worth looking into trading your legacy phone system for Hosted VoIP. Between upfront investment costs and maintenance expenses, traditional phone systems can be very expensive. It also happens to be one of the most overlooked business expenses. After all, you need phones to run a successful company.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
3CLogic
JUNE 14, 2018
Tune into an under-the-hood demonstration of how to build a native call center in ServiceNow in this on-demand webcast. Understand the top issues enterprises seek to resolve using this 3CLogic-ServiceNow combined offering as we explore the key building blocks that construct this powerful solution, including: Openframe and CTI. Interactive Voice Response ( IVR ).
Bright Pattern
JUNE 14, 2018
Next week, the Bright Pattern team is flying out to Customer Contact Week, the hottest contact center show of the year (seriously. Vegas is really hot in June). The only thing that could make the event even hotter would be the unveiling of a faster, easier, and truly omnichannel contact center solution. Customers have been demanding it, contact center professionals have been praying for it, and now it’s here!
Playvox
JUNE 14, 2018
If you have a business, then you probably have a website. And if you have a website, it's most likely to promote your service or product online.
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