Tue.Dec 26, 2017

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Is Your Company Surveying Employees For Their Commitment To Customers and CX?

Beyond Philosophy

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. Most organizations do not fully understand, or leverage, the key linkages and relationships between customer experience and employee experience/behavior. Enterprises typically focus on employee satisfaction or engagement, in the belief that high levels in either area will directly drive customer loyalty.

Surveys 279
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Amazing Business Radio: Eddie Yoon

ShepHyken

Companies Grow When Customers are Treated as Unique Individuals. Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth. Do your customers feel like friends or just transactions? . . ? ? <span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?

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0: The Intuitive Customer Episode Zero

Beyond Philosophy

Episode Zero – Colin Shaw discusses what you can expect from The Intuitive Customer podcast. Colin outlines in very understandable way, how behavioral economics and phycology fundamentally influences your customers experience and how you can use these to improve your customer loyalty and customer retention. The post 0: The Intuitive Customer Episode Zero appeared first on.

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If Call Center Employees Were Honest

Myra Golden Media

Just for fun, I am posting this funny video.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Why We Need Less Talk, More Listen

Toister Performance Solutions

According to Salesforce, I'm on one of the most productive salespeople. That's not really true. Someone at Salesforce just thinks I am because the company profiled me in it's 2014 ebook, Secrets of the Most Productive Salespeople. The only reason I'm in there is I was blogging for Salesforce at the time and responded to a vague request from an editor to take a productivity survey.

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Making Your Customers a Part of Your Team

Talkdesk

This article was originally written by Mathilde Collin, CEO at Front, for Opentalk Magazine. . Businesses have a variety of core motivations. Turning a profit can certainly be one, but there’s also making people’s lives easier with your product or sharing a passion with your customers. Usually, you can tell what’s driving a company pretty quickly. Think of the typical interaction with your home internet service provider compared to the morning greeting you get at your neighborhood coffee shop.

Sales 40
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Holiday shopping trends show why customer experience is vital for retailers | Customer Think

ForeSee

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Customer Think. Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online. The post Holiday shopping trends show why customer experience is vital for retailers | Customer Think appeared first on ForeSee.

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Impact of Net Neutrality on the Enterprise - Our UCStrategies Podcast

Jon Arnold

Pretty timely topic here given the recent FCC rollback of Net Neutrality. It's a true cornerstone of the Internet as we know it, but that's about to change, and as consumers, we all have cause for concern. The same applies for the workplace, and these changes are going to have implications for the nature of Internet services used by enterprises as well as the providers we get them from.

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Making Your Customers a Part of Your Team

Talkdesk

This article was originally written by Mathilde Collin, CEO at Front, for Opentalk Magazine. . Businesses have a variety of core motivations. Turning a profit can certainly be one, but there’s also making people’s lives easier with your product or sharing a passion with your customers. Usually, you can tell what’s driving a company pretty quickly. Think of the typical interaction with your home internet service provider compared to the morning greeting you get at your neighborhood coffee shop.

Sales 40
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Boosting Patient Experience through Better Technology: an Exclusive Interview with Mr. Ishaq Quadri, CIO, KIMS Healthcare Management Ltd.

Customer Guru

Customer Guru has taken this initiative of sharing the experiences of successful Customer Experience (CX) leaders across India to inspire and guide professionals in adopting and inculcating a customer-centric approach in their organizations. We believe that CX is the only way forward for Indian businesses to be more sustainable and successful globally.