CSM Magazine

NOVEMBER 17, 2024

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. Not long ago, analysts at PwC provided their simple formula for businesses to grow revenue and build loyalty with customers: “ Experience is everything. Get it right. ” While they may understand that formula, plenty of companies across a broad range of industries don’t appear to be following it.

Enterprise 59

Enterprise Contact Center Chatbots First call resolution 59

JustCall

NOVEMBER 17, 2024

“When people think “people first” , most people think it’s like, oh, it’s the soft stuff of, like, taking care of your people, but it’s not. “ It’s about holding people to a really high bar and coaching them to their potential.” Dini Mehta certainly knows a thing or two about high bars. She’s been clearing them for a very long time.

Accountability 95

Accountability Coaching Personalization Metrics 95

CSM Magazine

NOVEMBER 17, 2024

In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. Picture yourself stepping into a loan provider’s office with a mix of hope and apprehension. You’re on a quest to fulfill a dream—perhaps buying your first home or expanding your small business.

Customer Service 52

Customer Service Feedback CRM Personalization 52

JustCall

NOVEMBER 17, 2024

At first, you barely notice it. Maybe you forget to send an email here, or miss a message there. Then, close friends or family tell you that you’ve been irritable lately. But you brush it off. You’re building a business, of course you’re stressed and irritable. All part of the process, right? Then it gets worse. Stress keeps you up longer than usual.

Personalization 95

Personalization Morale Coaching Consulting 95

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Contact Center

CSM Magazine

NOVEMBER 17, 2024

The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. The gala takes place Thursday November 21, 2024 4:30-7:00 PM, and will feature the presentation of the Excellence in Service Awards, which acknowledge businesses for their exceptional customer service.

Customer Service 52

Customer Service 52