Are You Running Your Contact Center Blind?
City Communications
MARCH 16, 2019
Contact center data is fricking fascinating. Most contact center systems come with reporting and monitoring tools that come with almost every contact-center system. Some are better than others, but most give you the kind of standard and custom reports, supervisory dashboards, and wallboard data to help you manage your contact center. The challenge for most of us is that the data is too exhaustive to digest and make sense of.
Let's personalize your content