Beyond Philosophy

JANUARY 9, 2021

Ep 169 Vital for 2021 – Digital Nudging Will Revolutionize Your CX. Whether you realize it or not—and even if you don’t know what they are—you use Digital Nudges in your online experience today. Digital Nudges are the interactions you have with customers online in your experience that inspire their actions. Every online experience has them, but not all of them are deliberate.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

COPC

JANUARY 9, 2021

Customer loyalty for banks means big business. How banks handle their customer service journeys plays a big part in driving that loyalty. Our CX Research team recently interviewed more than 800 customers across Asia to learn the impact of their service journeys with different banks, and how tools such as self-service technology effect Net Promoter Scores. .

Self service 52

Self service Banking Technology Customer Service 52

CSM Magazine

JANUARY 9, 2021

If you want to become more successful, it’s important to look towards those who are accomplished and have achieved a lot in their career. Learning from the experts and following their models can allow you to gain insight and make the necessary changes when you’re looking to succeed in your career. Here are a few of the top habits of highly effective founders that have proven to be effective.

Coaching 52

Coaching 52

GetFeedback

JANUARY 9, 2021

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Knowmax

JANUARY 9, 2021

How AI virtual assistant can be your support agent?

Chatbots 52

Chatbots 52