Steve DiGioia

SEPTEMBER 2, 2019

a fancy resume is just not enough. This is it. This is the one. We’ve finally found someone with a good resume, hot damn. Look at it! Let’s call her up for an interview. Then someone says, Wait, does she have customer service skills? What do you mean? Just look at her resume. I don’t care what her resume says, does she have the skills we need to properly take care of our customers?

Customer Service 238

Customer Service Sales Management 238

ShepHyken

SEPTEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. (Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world.

Customer Service 211

Customer Service Customer Experience Customer Support Surveys 211

GetFeedback

SEPTEMBER 2, 2019

We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more. Our list of the top CX articles of 2019 covers all these topics and more. .

Customer centricity 84

Customer centricity Airlines Finance Technology 84

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . When evaluating customer support solutions, it is critical that multinational companies understand that both company and customer data is being handled and protected in a safe and secure w

Enterprise 78

Enterprise Personalization Customer Support Accountability 78

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Nicereply

SEPTEMBER 2, 2019

Homus Distractus: the all-too-familiar feeling of being easily distracted when working from the comfort of your home. Whether it’s kids asking for a snack, the pile of laundry staring at you from the floor or the gentle pull of Netflix… working from home comes with it’s own set of unique distractions. For me, my house is never cleaner than when I’m working against a deadline.

Customer Support 79

Customer Support 79

Ameyo

SEPTEMBER 2, 2019

The outsourcing industry is picking heights and more so in the Philippines where the companies are dedicating their most valuable assets to optimize the customer journey. From cost optimization to maximizing the productivity of any business, BPOs in the Philippines has become the call center hub for Southeast Asian companies. Moving from a world of … How BPOs are Improving Customer Journey in the Philippines?

outsourcing 75

outsourcing Call Center call center software 75

Customercount

SEPTEMBER 2, 2019

Top 10 tips on how to keep your online clients happy as part of your reputation management activities. Continue reading → The post Top 10 ways to keep your online clients happy appeared first on CustomerCount.

Management 70

Management 70

VocalCom

SEPTEMBER 2, 2019

Many brands these days implement an omnichannel approach, but not all possess a clear strategy. To perfect your customer experiences, it’s necessary to determine in advance how channels should be used, who will manage them, and how they can be tested for efficiency. Here are five essential steps toward optimizing your omnichannel strategy. Define a purpose for every channel.

Multichannel 48

Multichannel Contact center software CRM Contact Center 48

Spearline

SEPTEMBER 2, 2019

Goedendag Netherlands! Here at Spearline, we are always trying to replicate your customers' call experience. Increasingly, customers use mobile phones to make most or all of their calls. Mobile testing allows you to replicate your customers’ experience regardless of whether they are dialling through a PSTN or mobile network. Furthermore, diversity of coverage is crucial - you need to know that your numbers are being tested against a wide range of mobile networks.

Telecommunications 40

Telecommunications Enterprise Management 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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CSM Magazine

SEPTEMBER 2, 2019

Studies show that clean work environments make employees more productive. Without the distraction of clutter, your employees are better able to focus on their work. Productive employees are better able to meet the needs of your customers and ensure that your customers have the best possible experience. Not only that, but a clean office helps to make a good first impression on customers.

Technology 40

Technology Personalization Management Customer Service 40

Beyond Philosophy

SEPTEMBER 2, 2019

Do you know what drives me mad? When organizations talk about loyalty, what they mean is, “the customer gives me all of their business.”. Customers giving you all their business isn’t customer loyalty on its own. They could give it to you out of habit , or because you are a monopoly. It could also be a product of their apathy. Customer loyalty is more than automatic or indifferent behavior.

Banking 353

Banking Accountability Customer Experience Consulting 353

Playvox

SEPTEMBER 2, 2019

New to quality assurance?

Coaching 41

Coaching Management 41

CrazyCall

SEPTEMBER 2, 2019

I would like to start this article with a little confession : I’m the kind of person that prefers watching movies and TV shows to reading books. Don’t get me wrong, I love reading. But when it comes to understanding , I simply choose something that has less waffling and doesn’t make me fall asleep. That’s why I love TED Talks. Especially Sales TED Talks.

Sales 67

Sales Personalization Entertainment Government 67

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience