CX Global Media

AUGUST 5, 2018

Not too long ago, all of our skilled jobs were learned and developed through apprenticeships and mentoring. And to capture some of the wisest contact center advice we often have to look to our mentors to guide us. I was humbled and reminded of this fact as I spent some time asking Gerry Barber some questions at ICMI’s Contact Center Expo. Here is an edited transcript of our conversation: Jim Rembach : Hey, I’m with Gerry Barber.

Contact Center 168

Contact Center Coaching Call Center Technology 168

AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. August 1, 2018 – Customer-obsessed companies in Portland, Oregon met for a unique program.

Real estate 60

Real estate Customer advocacy Feedback Surveys 60

Ameyo

AUGUST 5, 2018

Unless you have been stuck in a hole in a remote part of the planet, you must have heard about a birdie named “WhatsApp for Business”. After acquiring the instant messaging provider in 2014 for a whopping price of $19 billion, Facebook has finally found a way to make some money from it. After providing it for free, Facebook has launched WhatsApp for Business APIs for which the business will have to pay.

APIs 65

APIs Customer Service 65

C Space

AUGUST 5, 2018

What Are the Benefits of Online Communities? We live in a world where online communities are ubiquitous, with almost every global brand using some form of it to uncover insight that leads to business change. But how exactly do they add value, and what are the key benefits of them? C Space. July 10, 2018. Tweet. It’s hard to find a C-suite perspective that doesn’t point to the need for customer centricity; to hardwire the customer into the heart of business decision making.

Customer centricity 40

Customer centricity Advertising Customer Experience Best practices 40

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.