Make Sure You Don’t Push Your Customers, Because They’ll Push Back
Myra Golden Media
FEBRUARY 12, 2018
When people feel pushed into a corner, they push back. If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. They push back with their words, tone, or by asking to talk to a supervisor. In a live De-escalation workshop recently, I had my audience divide up into pairs. And I had them identify as partner “A” or partner “B.”.
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