Fri.Jul 05, 2019

What Is Call Monitoring?

Avoxi

Request Demo Talk to an Expert Contact Us If you’ve found this article, you’re probably curious about the ins and outs of call monitoring-- and you’ve come to the right place! We all know that call monitoring is used by companies all the time, but how, or why?

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Guest Blog: 5 Surefire Ways to Improve Online Communication with Your Customers

ShepHyken

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Do you speak Internet?

How chatbots are automating your customer experience?

kommunicate

Chatbots are not human, but they do think and respond like one. This has led chatbots to grow bigger in recent times into a platform for information exchange right after voice.

The Vital Art of Creating Memorable Messaging

Beyond Philosophy

The Vital Art of Creating Memorable Messaging. When we make buying decisions, we usually are choosing from a short list of options. Our memory assembles these options.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

AOV vs. LTV: Why Customer Lifetime Value Matters

ProProfs Blog

Bundling? Free shipping? Suggested items? All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand.

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Learning from Others – Highlights from Customer Contact Week

NICE Systems

I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. For the uninitiated, CCW is like those popular comic book fan conventions – except, instead of comic books, the hero is THE customer. It’s all about customer service and customer experience (CX).

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Why CrazyCall is The Best Google Voice Alternative [In 2019]

CrazyCall

As a small business owner who relies on international calling, you want to find the best solution out there that will help you achieve your business goals. Fortunately or not, there is plenty of solutions that might be a good choice.

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5 Reasons Customers Love Chatbots

NICE Systems

Chatbots are a kind of silver bullet to fulfill the needs of today’s demanding digital customers. Let’s take a closer look at 5 reasons customers love AI-driven chatbots. 1) Customers expect self-service options. While customers still like talking to human customer service agents when they have complicated issues that need real interaction, these days most customers also expect websites to provide self-service options.

Best Practices for Sourcing Your Customer Success Team Internally

ClientSuccess

Blog post author Irit Eizips is an innovative, passionate customer success thought leader. As Founder and CEO of CSM Practice , she helps high-growth organizations shape and scale their teams to place customer success as a top priority.

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Because self-service emergence is increasing, the need to assess the amount of support being given to our customer service reps is more important than ever before. Is there a way to find the right balance between self-service and support?

Five Reasons to Join the July 10 Webinar, “How to Design Your Contact Center to Be Customer-Centric,” with Forrester Research

Serenova

The customer experience movement is rapidly taking hold in many enterprises. Is your contact center there yet? Customer experience that truly differentiates is a strong competitive advantage.

Batting for the Middle Order

COPC

Join Us for an Energetic Panel Discussion with Forrester Research

Enghouse Interactive

Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind.

People Add Value to Business Objectives

Merchants

With youth unemployment affecting much of South Africa’s population, Merchants is celebrating the accreditation it received from the Global Impact Sourcing Coalition which mandates its members to create sustainable employment opportunities for Impact Workers: people aged between 18 and 25 years from disadvantaged backgrounds who are either first time job seekers or have been unemployed for a period of 12 months.

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

Make Your Voice of Customer Program Actionable

Pointillist

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback.

Merchants Leads The Way In Inclusive Employment With Global Accreditation

Merchants

With youth unemployment affecting much of South Africa’s population, Merchants is celebrating the accreditation it received from the Global Impact Sourcing Coalition which mandates its members to create sustainable employment opportunities for Impact Workers: people aged between 18 and 25 years from disadvantaged backgrounds who are either first time job seekers or have been unemployed for a period of 12 months.