NICE inContact

JUNE 7, 2020

Over the last few months, organizations across the world have relocated their contact center agents from cubicals to comfy couches (or hopefully kitchen tables and desks.) Regardless of the furniture, the point is, most contact centers have adopted a work-from-home model in a very short amount of time. Every day we see leaders of countries and companies alike trying to balance their message to stakeholders– these are extraordinary times, but at the same time, we must also do what we can to maint

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Contact Center Best practices Cloud contact Call Center 62

Advantage Communications

JUNE 7, 2020

Are you ready to transition from in-house customer service to an outsourced call center? If so, it's likely that you are familiar with the request for proposal (RFP) process and you've discovered how outsourcing your contact center will benefit your business. By partnering with a highly advanced contact center, such as Advantage Communications , you’ll gain access to highly skilled customer service agents, next-generation technology and much more.

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outsourcing Best practices Call Center Contact Center 64

kommunicate

JUNE 7, 2020

Live chat is faster and the best way for your customers to talk to you. Live chat provides a far better experience than the contact forms or communicating through emails. The advantages of live chat include proactive outreach, increased sales, faster problem resolution and improve customer service. In this post, we are going to see [.]. The post How to Add Free Live Chat Widget to Your GoDaddy Website appeared first on Kommunicate Blog.

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Altivon

JUNE 7, 2020

We’ve been busier than usual for the past few months. Like all other businesses, our customers across North America had to react swiftly in March to safeguard employees. They sent home everyone they could including contact center agents. We geared up to help ensure continuity for contact center and similar customer-facing operations. Contact center and associated technologies are our specialty.

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Contact Center Chief Customer Officer Contact center software Morale 52

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Global Response

JUNE 7, 2020

When a customer contacts a company’s customer service department, it is often because they are experiencing a problem. Order delays, technical issues and more can be the source of many customer inquiries. more. The post Converting Customer Complaints into Sales with Call Center Software appeared first on Global Response.

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call center software Call Center Sales Customer Service 48