Sun.Sep 27, 2020

5 Ways to Reimagine Customer Experience in the Time of COVID-19


A look into the new-normal customer and how to meet their evolving expectations. Articles

How to Design an Omnichannel CX Program That Beats the 67% Failure Rate

NICE inContact

Nearly 70% of companies fail at designing omnichannel CX. To beat the odds, follow these 5 steps to creating a future-proof omnichannel CX program that supports seamless channel hopping across any channel your customer prefers.

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Chief Customer Officer – What’s in a Name?

Andrew Mcfarland

Calling Sales leaders the Chief Customer Officer confuses customers and hurts companies. Best Practices Customer Loyalty CCO Chief Customer Officer

Virtual call centers: Tips and tricks for agents working from home


Virtual call centers: Tips and tricks for agents working from home. Customer Experience Digital Adoption Knowledge Base Knowledge Management Learning Management System knowledge base LMS

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Treating Customers as Partners: 7 Reasons Everyone Wins


Offering a great service or product is no longer a definite ‘seal-the-deal’ thing anymore. As the ever-hungry customer has an expectation above the cliff, you might want to pack a punch on your decisions. Simply put, you need to take a notch up and stand out from your competitions.

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The Essential Guide to Customer Empathy for Customer Success Managers


Humans want human contact – it’s textbook. We always look out for someone who is empathetic towards us. People say that empathy is an innate quality and cannot be taught or transferred. But that is not entirely true, it can be learned in life through experiences.

Understanding the Customer Use Case: Unlocking Business Growth


Understanding consumer behavior has been one of the greatest challenges for companies for a long time. It is important to know what your customer would choose out of all the given options. It makes it easier for companies to design the algorithms of automated systems that interact with customers.

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Essential Email Etiquette for Customer Success Managers


Goes without saying, customers receive a lot of emails from the rest of your competitions too. Following some basic email etiquette tips can help make sure your message is well-received.