GetFeedback

SEPTEMBER 27, 2020

A look into the new-normal customer and how to meet their evolving expectations.

Customer Experience 183

Customer Experience 183

NICE inContact

SEPTEMBER 27, 2020

Nearly 70% of companies fail at designing omnichannel CX. To beat the odds, follow these 5 steps to creating a future-proof omnichannel CX program that supports seamless channel hopping across any channel your customer prefers.

Best practices 88

Best practices Contact Center Call Center 88

Andrew Mcfarland

SEPTEMBER 27, 2020

Calling Sales leaders the Chief Customer Officer confuses customers and hurts companies.

Chief Customer Officer 62

Chief Customer Officer Sales Best practices 62

C Space

SEPTEMBER 27, 2020

The Brand Move Roundup – September 25, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.

Finance 40

Finance Surveys Banking Marketing 40

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Knowmax

SEPTEMBER 27, 2020

Virtual call centers: Tips and tricks for agents working from home.

virtual call center 52

virtual call center Call Center Management Customer Experience 52

SmartKarrot

SEPTEMBER 27, 2020

Humans want human contact – it’s textbook. We always look out for someone who is empathetic towards us. People say that empathy is an innate quality and cannot be taught or transferred. But that is not entirely true, it can be learned in life through experiences. In a customer success space, customer empathy is a critically important term in its dictionary.

Management 10

Management SaaS Education Personalization 10

SmartKarrot

SEPTEMBER 27, 2020

Understanding consumer behavior has been one of the greatest challenges for companies for a long time. It is important to know what your customer would choose out of all the given options. It makes it easier for companies to design the algorithms of automated systems that interact with customers. The customer use case is one of those methods companies use for this intention.

Customer centricity 10

Customer centricity SaaS Sales Customer Experience 10

SmartKarrot

SEPTEMBER 27, 2020

Goes without saying, customers receive a lot of emails from the rest of your competitions too. Following some basic email etiquette tips can help make sure your message is well-received. While social media channels are hailed as great marketing vehicles, email communication is still the main way people communicate online. It is the Email that affects everything from repeat purchase rates to lifetime value to how someone talks about your brand privately and publicly.

Management 10

Management SaaS Personalization Customer Support 10