ChaseData

DECEMBER 27, 2019

Wouldn’t it be great if you could get paid to play games? While most of us will never know the life of a professional athlete, professional gamer, or other career game-player, there are many ways to bring the thrill of frivolity and fun into the workplace. The gamification of the work setting is a popular trend in many businesses, these days; it has been shown to make employees happier, more loyal to their jobs, and even more productive.

Gamification 52

Gamification Call Center Metrics 52

ShepHyken

DECEMBER 27, 2019

This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience. The best way I can describe ‘customer service’ is by using the word transaction. ‘Service’ is what we do, it is a product or the transaction to receive the product. According to dictionary.com an experience is; “a particular instance of personally encountering or undergoing something: or the observing, encountering, or undergoing of things generally

Personalization 338

Personalization Customer Experience Customer Service Marketing 338

Beyond Philosophy

DECEMBER 27, 2019

The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. How they behave and why are fascinating topics and one that has much influence on our Customer Experience outcomes. As we embark on a new year and a new decade, it is an excellent time to reflect on what we have learned and what made the most significant impact on us regarding customer retention and loyalty.

Customer retention 327

Customer retention Consulting Consulting Customer Experience 327

PeopleMetrics

DECEMBER 27, 2019

No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

FluentStream

DECEMBER 27, 2019

Here at FluentStream, we live and breathe client success. We aim to design software that's simple enough for everyone to use. And we're committed to providing award-winning onboarding and technical support. We believe that treating clients properly should be at. Read More.

Technical Support 72

Technical Support 72

Talkdesk

DECEMBER 27, 2019

TrackTik provides a complete set of tools for security workforce management to 210,000+ facilities and 500+ clients, across 35+ countries. With its headquarters in Montreal, Canada, and remote teams in the U.S., U.K., and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality.

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Quiq

DECEMBER 27, 2019

Share This Story. How many times have you said to yourself, “Hindsight is 20/20”? While the origins of the phrase, “Hindsight is 20/20,” is unknown, its relevance comes out in nearly all aspects of our lives. One recent example in my life is the Pro Bull Riding event I went to on my birthday up in Big Sky, MT. I have been to dozens of rodeos in my days here in Montana, but this event was off the charts amazing.

Contact Center 52

Contact Center Call Center Enterprise CRM 52

Horizon CX

DECEMBER 27, 2019

The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. Developed by Fred Reichheld in 1993 and published in a Harvard Business Review article in 2003 entitled The One Number You Need to Grow his initial research suggested that the best and most effective way to predict profitable growth was for businesses to measure their customer’s disposition toward recommending them to others—assessing the customer’s world in a si

B2B 52

B2B Surveys B2C Metrics 52

Quiq

DECEMBER 27, 2019

Share This Story. How many times have you said to yourself, “Hindsight is 20/20”? While the origins of the phrase, “Hindsight is 20/20,” is unknown, its relevance comes out in nearly all aspects of our lives. One recent example in my life is the Pro Bull Riding event I went to on my birthday up in Big Sky, MT. I have been to dozens of rodeos in my days here in Montana, but this event was off the charts amazing.

Contact Center 52

Contact Center Call Center Enterprise CRM 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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