Steve DiGioia
OCTOBER 31, 2021
In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable. It happens. It’s part of any operation that has many “moving” parts. “Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next. Your job is to get it fixed, then clam up.
Lumoa
OCTOBER 31, 2021
Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professional Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions NEW YORK and LONDON and OSLO, Norway, 1st of November, 2021 – Forsta , the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa , an AI-po
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Taylor Reach Group
OCTOBER 31, 2021
By Colin Taylor. Halloween, the night of the dead, the end of all things, whatever you call it, this time of year with the harvest behind us and the ghouls and goblins; not to mention Squid Game characters who have now darkened our door; can be a frightening time. It is more frightening perhaps as we are all still dealing with the fallout of the pandemic.
CustomerSuccessBox
OCTOBER 31, 2021
Many CX professionals across the globe don’t understand the criticality of business reviews. This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Sue Nabeth Moore is Co-Founder of Success Chain and also among the Top 50 Customer Success Influencer 2021.
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CustomerSuccessBox
OCTOBER 31, 2021
Business reviews provide the perfect opportunity to build a relationship with stakeholders. In some cases, if you are not aware of the right stakeholders- it will help you get connected and understand the perceived value of the product/service you are providing. Be it a Quarterly Business Reviews(QBR) or an EBR, these have the potential to gain customer trust, encourage them to interact with the company more frequently, and is an opportunity for the firm to identify if the customer is getting th
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CustomerSuccessBox
OCTOBER 31, 2021
Many CX professionals across the globe still don’t understand the criticality of Quarterly Business review. This is why we, at CustomerSuccessBox , thought of interviewing CS leaders to understand their perspective of QBR. We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. The second interview in the series is with Mary Poppen.
CustomerSuccessBox
OCTOBER 31, 2021
This is a new initiative by CustomerSuccessBox to train Customer Success managers. The CustomerSuccessBox 101 Training for CSMs will help you drive business outcomes and become a trusted advisor who continuously delivers value to their customers. You get to learn the best practices, the process to be followed and the CustomerSuccessBox features effectively.
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